Privacy Policy

1. Introduction

Welcome to Luna Media LLC ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and SMS/text messaging program.By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and mailing address.Account Information: Username, password, and preferences if you create an account.Payment Information: If you purchase services, we may collect billing details.SMS/Text Message Data: If you opt in to receive text messages, we collect your phone number and message interactions.Technical Information: IP address, browser type, device identifiers, and cookies when you visit our website.

3. How We Use Your Information

We use your information for the following purposes:

To provide our services and products.To communicate with you via email, phone, or SMS about appointments, purchases, and updates.To send promotional offers, marketing messages, and important service updates (only with your consent).To improve our website, services, and customer experience.To comply with legal obligations and protect against fraud or unauthorized activity.

4. SMS/Text Messaging Compliance

By providing your phone number and opting into our SMS program, you consent to receive text messages from Luna Media LLC, including appointment reminders, special offers, and service updates.Your Rights:

Opt-Out: You can opt out at any time by replying STOP to any message.Help: For assistance, reply HELP or contact us at [insert contact email/phone].Message Frequency: Message frequency may vary based on your interactions and preferences.Carrier Disclaimer: Standard message and data rates may apply. Luna Media LLC is not responsible for carrier delays or service interruptions.

5. Data Protection

We do not sell, rent, or trade your personal information. However, we may provide your information to:

Service providers who help us operate our business (e.g., payment processors, SMS platforms).Legal authorities if required by law, court order, or to protect our rights.

We use industry-standard security measures to protect your information, but no system is 100% secure. If you suspect a data breach, contact us immediately.

6. Your Rights & Choices

Access & Correction: You may request access to or correction of your personal information.Opt-Out of Marketing: You can unsubscribe from emails using the "unsubscribe" link or update your preferences.Delete Your Data: You may request deletion of your personal data unless we are required by law to retain it.

7. Vendor Links & Services

Our website may contain links to vendor sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

8. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website with a revised "Last Updated" date.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

📧 Email: [email protected]

📞 Phone: +19154979677

📍 Address: 12701 Eastlake Blvd, El Paso TX 79928